Law enforcement queries

Law enforcement queries

In the event fraud should occur, Stitch is committed to assisting law enforcement officers with investigations where necessary. We created this page to provide a dedicated channel through which law enforcement officials may direct queries.

Law enforcement

As a payment service provider, we understand that bad actors may occasionally utilise our services to commit fraud against their victims.

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If you are acting on behalf of a victim as an authorised investigator, please submit this form, or email legal@stitch.money, and we will get back to you within 1 business day.

Please note that while Stitch aims to assist victims to the best of our ability, we are unable to provide the personal information of victims, potential bad actors, or our clients without appropriate cause. This is to ensure compliance with the Protection of Personal Information Act 4 of 2013.

Law enforcement FAQs

Useful links

If you believe you are a victim of fraud, we have some useful links that you may use to protect yourself, take action, or query your own data:

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My merchant account has been blocked due to a fraud dispute. What steps can I follow to unblock my account?

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I am a victim of fraud and would like my merchant account to be blocked as soon as possible. What can I do?

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To query data belonging to you or someone who has authorised you to do so, please navigate to Annexure A of our PAIA Manual here.

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